Providing a home-from-home experience requires hotels to provide all the communications capability that guests use in their day-to-day lives - the telephone, email and the Internet - from the convenience of their room. Business travellers must be able to conduct business whilst on the road as easily as from the office. They increasingly demand sophisticated communications capability such as high speed digital connectivity, direct dial-in, video-conferencing support and multiple lines for simultaneous calls and data.
Enhancing guest contact and services
Today's solutions enable staff to access a complete profile of a guest from the moment they call to book a room so that they can tailor their response and their stay.
Sophisticated call distribution and skill-based routing analyse the nature of an incoming call and direct the customer to the member of staff most qualified to deal with their enquiry. Full integration with back office systems makes information gathered from every stay available to staff at their fingertips.
Efficiency and staff productivity
Hotel staff are never deskbound and must be contactable at all times wherever they are in the hotel complex. Innovative mobile solutions that connect people, not locations, make staff reachable at all times via a single personal number no matter where they are located. Such direct communications also boost staff productivity by enabling freedom of movement.
Property safety and security
Network management and security are indispensable to ensure business continuity and optimum staff efficiency and service levels. We have extensive experience in integrating mobile voice and messaging solutions with a wide range of building management and safety systems. Solutions include facilities to capture and process critical events and instantly send related alarm messages to various destinations (such as pagers and telephone sets, building management systems, industry control systems, SMS and email), with full feedback on the delivery results.
Group facilities are incorporated which may consist of any combination of pagers, DECT handsets, mobile phones or e-mail users, enabling you to contact more than one person at a time, for example during a fire alarm. The integration of messenger solutions with IP DECT and/or VoWLAN infrastructure extend the capability of this powerful application and may even include a location detection mechanism using Wi-Fi tags and RFID.
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