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UC for Business is an all-in one unified communication solution for NEC's SV8100 system. Encompassing all methods of contact in a single point, it provides 360-degree communication for all employees.
Presence – View real-time status of the whole company
Solutions for Executives – Prioritise, screen and manage your calls
Solutions for Knowledge Workers – Increase reachability and productivity
Solutions for Contact Centre – Transform your customer service
Solutions for Console Operators – Superior call handling
Good reasons to choose UCB:
A single point solution with a single server - creates a simplified administration environment.
Familiar Microsoft® Outlook based user interface.
Presence Reporting allows managers to monitor activity of their team, helping to enhance employee performance.
Simplified call handling - users manage all their communications from their desktop.
Easy operation means little or no staff training required.
Easily customised for individual company requirements.
A wide range of 3rd party interfaces allows UCB to boost customer service and productivity.
Treat the mobile and the desk phone as a single device, using one number.
Instant ‘drag and drop’ conference calls.
The UCB Experience
Office Employees
- By contacting the right person first time, every time, they can work far more efficiently and painlessly. Overflowing email inboxes and ‘voice mail jail’ become a thing of the past.
Home Workers
- Can enjoy seamless communications with full system functionality with the rest of the office.
Receptionists
- By viewing the company’s activity at a glance, calls can be put through to the right person far more quickly and easily. They know who’s on a call, who’s available and who’s in a meeting, resulting in vastly improved customer service.
Managers
- Benefit from the 'bird's eye view' of the whole company, whether they're in the office or not. They feel more positive when they can "see" who's doing what.
Mobile Sales Team
- Can work as if they’re in the office, with access to system features while on the road. This makes it much easier for them and their customers to stay in touch.
Call Centre Supervisors
- UCB enables real-time monitoring of call queues and the performance of agents. Comprehensive reports provide analysis to help maximise company efficiency.
Call Centre Agents
- Benefit from extensive customer details on their screen before a call is taken. Preparing and dealing with customer calls becomes far easier.
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