Maintenance
Our maintenance services are available on the majority of telephone systems and LANs in the UK. Supporting organisations of all sizes across all industry sectors, we pride ourselves on providing the highest quality, cost-effective services.
Definition of system crashes
System crashes are classified as a 50% or more failure of any part of the system and/or applications such as voicemail and Contact Centre Manager – where these applications are specifically included in the system maintenance contract. For example, if over half of the external trunk lines fail as a consequence of the system PRI modules, this is determined to be a system crash. Similarly, if over half of the phones ceased to operate then this would be responded to as a system crash. If an IP Controller failed this would result in a complete failure of the system, i.e. > 50%, so this too is considered a system crash.
Other system faults
All other system faults can still be logged 24 hours a day, 7 days a week, but are subject to the appropriate SLA response to site by an engineer as detailed in the service description. “Other system faults” are determined to be any other maintenance call which falls outside of the clearly stated system crash parameters above.
Handsets
All of the above services exclude support of handsets, which will be covered on a Next Business Day post out service.
The Benefits
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Rapid telephone response - on faults, configuration issues and user features.
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Proactive support - detecting and fixing faults before your customers experience them.
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Remote diagnostics - corrective maintenance limiting downtime or disruption.
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Faster response times - with a single point of contact available 24 / 7 / 365.
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Faster resolutions - utilising a multitude of technical engineers with massive spare stock access.
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Excellent value - with competitive pricing, creating further savings with Peach Telecom.
In safe hands
With service excellence at the heart of our business, Peach Telecom is a full telecommunication service provider with technical experience. Peach Telecom has the skills, scale and capabilities to provide first class traditional and IP-based carrier and engineering services. With access to engineers and technical support staff nationwide, Peach Telecom acts as your all in one provider.
We are committed to providing not only the highest standard of services delivery, but also the largest network of support and strongest levels of skills sets. Working with the leading communications manufacturers and operators we deliver complete solutions.