Features
Peach Replay
Peach Replay is a network-based call recording facility that records both your inbound and outbound calls. Your calls are fully recorded on both dialled and received paths. Peach Replay has no maintenance costs and no upgrade costs. The product offers a complete call recording solution for all types of businesses and services across all industry sectors.
Peach Network call queuing service
Peach Telecom understands the importance of maximising new business opportunities. Our network call queuing service is an intelligent queuing solution for all businesses which deploys automatically whenever there are more calls than agents. This dramatically reduces the high number of abandoned calls during busy periods.
Peach Callcare
Peach Callcare enables our customers to view their call statistics in near real time, as well as providing user friendly call routing administration options. Peach Callcare can be accessed via our secure online login portal.
Peach Time Plan
Peach Time Plan can be used to route calls to different locations based on the time of day or day of the week, providing business continuity. For example, calls during the business day can be routed to one location whilst calls out of hours can be routed to another.
Peach Recorded Voice Announcement
Peach understands that in today’s climate, business changes are inevitable. Whether you are moving location or simply changing your number Peach can apply a bespoke recorded voice announcement to any of your lines to ensure your customers are aware of your changes thus causing minimum disruption and supporting business continuity.
Peach Divert
Peach can arrange for a simple call divert to be set up. If your first number is engaged or a call is unanswered then it can be automatically diverted to a second destination of your choice.